At a glance
- OCP France, wholesale about 3,600 employees
- Pharmacy and consumer solutions
- 45 distribution centres
- More than 1,700 Pharmactiv partner pharmacies
Founded in 1924, OCP France is the largest pharmaceutical wholesaler on the French market. Its head office and administration are located in Saint-Ouen near Paris. OCP France distributes medicinal products provided by 835 suppliers to 16,000 community and hospital pharmacies from 45 modern distribution centres. The company has been a part of the Celesio Group since 1993.
OCP France ensures the supply of medicines and health products in pharmacies throughout France in line with the motto “Parce que la santé n’attend pas” (Because health can’t wait). It aims to offer innovative solutions for clients and partners by creating value through better process management or by offering new services. One example is OCP Connect, a programme designed for pharmaceutical laboratories to help them promote their products to pharmacies.
Learn more about OCP France: www.ocp.fr
Pharmacy partnership model
Pharmactiv was founded in 1989 and today is a cooperation of 1,700 independent pharmacists in France and 200 pharmacies in Belgium. The service company helps its members to maximize treatment compliance and well-being amongst patients while providing appropriate solutions: from purchasing to logistics, from training to patient programs and from promotions to product consultation. Pharmactiv offers a broad range of own label products, such as skincare products for adults and babies.
France has a population of 66.5 million people and more than 22,000 pharmacies. With approximately 2,900 inhabitants per store the country has a relatively high pharmacy density.
At Pharmactiv pharmacies, the customer is at the heart of all activities. To ensure quality services are being provided, Pharmactiv pharmacies are inspected on a regular basis. Twice a year, a total of 1,300 pharmacies in the Pharmactiv network receive a visit from a ‘’mystery shopper’’ with the objective of improving the quality scores awarded for advice, services and set-up of the point of sale.
Moreover, Pharmactiv is involved in the certification process for the ISO 9001-QMS PHARMA standard. This applies to both the company itself and its members: 230 pharmacies are currently certified (until March 2019).
A new satisfaction measurement tool has been implemented at Pharmactiv too; customers can now give their opinion about their pharmacy while paying and using their Carte Bleue (CB card).
The network’s pharmacies are known for listening carefully to the needs of their customers and for ensuring confidentiality. Apart from an excellent service, customers also benefit from the most effective medicinal products at competitive prices.